Help Center

As caring and understanding reptile owners, we want you to feel confident in your purchase. We ask that you do your research thoroughly and ask any questions, no matter how simple or in depth, they may be. A reptile is like any other pet, and should be treated so, the same way as you would approach any new arrival to your home. We want your pet to feel welcome and safe in your home for as long as you are there. Remember the life span of say a tortoise is anything form 60-70 years. This is a committement that you need to make. Sadly sometimes things dont go how we imagined they would and that can be quite distressing, especially if you are new to the reptile world. These animals can take a while to adapt to new settings and can get quite anxious. They need a settling in time for this and we ask you to be patient with your new found friend. But at any point you feel anxious yourself, please feel free to contact us, and hopefully we can reassure you. Should the unexpected happen, and you find your animal has passed away (we have to stress this rarely happens but we have to acknowledge it ) then we would gladly replace or refund you. Sadly, if you change your mind after two weeks of purchase that you no longer wish to keep your reptile, then we would consider the situation, but ultimately, it is up to our disgrection as to whether we will offer any kind of refund. We want you to enjoy your new found friend and remember : they can live for many many years .

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